1. Can winning wagers automatically be credited to my bank account or credit card?

No, all credits will be made to your HPI account. See the HPI User Guide for information on withdrawing funds from your account.

2. Can I make credit card deposits from the HorsePlayer Interactive web site?

Yes, provided that you have preregistered one or more credit cards with us. In order to process credit card deposits over the phone or via HPIFund, our online funding service, a signed credit card registration form and credit card photocopies must be supplied in advance. To perform an online deposit to your account via the web site, simply sign in using your HPI account credentials then select the 'Account Services' option on the left side of the page. From there you can select the 'Fund Account' option for details on accessing HPIFund, our online account funding service. To download a copy of the credit card registration form Click Here.

3. How secure is my credit card information? How secure are deposits performed through the phone system or Internet?

HPIFund is a secure application, built with many controls to protect the privacy of your personal information and the integrity of your deposits. All HPIFund deposit transactions are handled by Woodbine Entertainment Group’s in-house wagering and customer information systems – the same systems used when you are at a track or teletheater. While using HPIFund all of your activities are encrypted, using SSL, between your PC and our secured servers.

4. What if I receive an error message when using the phone system or Internet to perform a funding transaction?

Follow the directions provided by the error message. In many cases an error message may simply indicate that the system is currently unavailable for deposits. In rare cases you may need to contact the HPI Customer Service Center for assistance in completing or confirming your transaction.

5. How can I make a withdrawal?

To withdraw funds you can visit any HPI centre at Woodbine (11am to 11pm), Hastings Racecourse (9am to 9pm Monday to Saturday and 9am to 8pm Sundays), Fraser Downs (Live Racing Only) Western Fair (Live Racing 5:30pm to 11pm) or Northlands Park (9:30am to Last race). You must present Government Issue Photo ID along with a signed withdrawal slip to receive your cash. Requests in excess of $1000 will require 24 hours notice.

6. Can I make a withdrawal from an Automated Teller (SAM machine)?

Yes you can. Withdrawals can be made with your account card at any self-serve terminal in the areas: WEG (Woodbine, Mohawk, Greenwood and GTA Champions), Alberta (Northlands Park and Northlands OTB), BC (Hastings Park, Fraser Downs and TBC Teletheatres), Flamboro (Flamboro Downs and Flamboro Teletheatres), Georgian Downs and Grand River (Grand River Raceway and Grand River Teletheatres). Please note Account Card functionality may differ between home market areas depending on Tote providers. For more information regarding your Account Card functionality please contact a HorsePlayer Representative at 416-675-8886 or 1-888-675-8886. Vouchers can be cashed with any mutual teller in the same tote in which the voucher was issued. Please note that vouchers exceeding $1000CDN cannot be honoured at any Champions Teletheatre or exceeding $800CDN at any B.C. area TBC Teletheatre. Please redeem vouchers in excess of the amount listed above at the racetrack locations and not at a Teletheatre. 

7. How can a withdraw funds from my account if I can’t make it to the track or a teletheatre?

To withdraw funds from your HPI account when you are unable to visit the racetrack, please send a written request, which can be mailed to: HPI 555 Rexdale Blvd. Toronto, ON M9W 5L2; faxed 416-213-2130 or scanned and emailed to us at support@HorseplayerInteractive.com. Your letter should include your name, date, HPI account number, the dollar amount for withdrawal and a signature. Please verify in your request the address you would like the cheque mailed to or the pre-registered credit card you would like the money returned to. We can issue a cheque for any amount over $5 and can refund your pre-registered credit card only the amount that has been taken off your card in the past 12 months. In addition, you may ask to keep the letter on file for any future withdrawals by including on the written request the following: "Please keep on file for future verbal withdrawal requests". 

8. Can I Refund my Interac Online or Credit Card transactions ?

You can now move money from your HPI Account and deposit the funds back into your online bank account or refund your credit card charges.  Amounts are limited to deposits made within the last 5 days and original deposit amounts.