HorsePlayer Interactive

HPI Members

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Problems Signing In to HPI Website or Changing Your Account Credentials?


If you can't sign in or change your account credentials, please select the issue that applies to you below. This troubleshooter will guide you through further steps, depending on the option you select.

Please select your issue:

I forgot my account number
I forgot my user id
I forgot my HPI wagering pin
I know my user id, account number and pin, but I can’t sign in
My account has been temporarily locked
My account is dormant
If you forgot account number, please contact a HorsePlayer Interactive representative at 1-888-675-8886.




If you forgot your User ID, you can Reset Account User ID here.

You can also contact a HorsePlayer Interactive representative at 1-888-675-8886.






If you forgot your HPI Wagering PIN, you can Reset HPI Wagering PIN here.

You can also contact a HorsePlayer Interactive representative at 1-888-675-8886.






Our account system may be temporarily unavailable. Please check today’s Race Schedule and try later or contact a HorsePlayer Interactive representative at 1-888-675-8886 for more details.




Your account has been temporarily locked due to several sign in attempts with invalid account credentials. Please contact a HorsePlayer Interactive representative at 1-888-675-8886 to activate your account.




Your account has been set as dormant due to your account inactivity longer than 2 years.
Please contact a HorsePlayer Interactive representative at 1-888-675-8886 to activate your account.





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